Refund policy

Return and Refund Policy

At MAXECOMERCE GROUP LTD (trading as Monarch Hall), we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

This Return and Refund Policy applies to all purchases made through our online store (monarchhall.uk@outlook.com | +44 7533 936319). Our policies are fully compliant with the UK Consumer Rights Act 2015 and Shopify Payments UK requirements.

1. The Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the statutory right to cancel your order within 14 days of receiving your goods without giving any reason.

  • The cancellation period will expire 14 days from the day after you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

  • To exercise your right to cancel, you must inform us of your decision by a clear statement sent via email to monarchhall.uk@outlook.com.

2. Returns and Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags attached, and in its original packaging.

  • You must provide proof of purchase (order number or receipt).

  • Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping and Costs

  • Change of Mind: If you are returning an item because you changed your mind or ordered the wrong size, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

  • Faulty or Incorrect Items: If the product is flawed, damaged in transit, or incorrect, MAXECOMERCE GROUP LTD will cover or reimburse the reasonable shipping costs for the return.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Shopify Payments UK) within 14 days of us receiving the returned goods.

  • Depending on your bank or card issuer, please note that it may take some additional working days for the funds to clear into your account.

5. Contact Us

If you have any questions about how to return your item to us, please contact our support team:

  • Company Name: MAXECOMERCE GROUP LTD

  • Registered Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

  • Email: monarchhall.uk@outlook.com

  • Phone: +44 7533 936319