Shipping Policy

At Monarch Hall (operated by MAXECOMERCE GROUP LTD), we strive to get your orders to you as efficiently and transparently as possible. Please review our shipping policy below for details on order processing, tracking, and delivery timelines across the United Kingdom.

1. Order Processing and Dispatch

• Dispatch Window: All orders are carefully processed, prepared, and dispatched within 48 hours of purchase.

• Tracking Information: Once your order has been shipped, you will automatically receive a tracking code sent to your registered email address, allowing you to monitor your shipment's progress in real time.

2. Delivery Timelines and Coverage

• Service Area: We exclusively ship to addresses across the United Kingdom.

• Estimated Delivery: Standard delivery takes up to 15 days from the date of dispatch.

• While we work diligently with our carriers to ensure prompt arrival, please note that exceptional circumstances such as severe weather, public holidays, or carrier delays may occasionally impact transit times.

3. Shipping Costs

Shipping rates, if applicable, are calculated transparently at checkout based on your delivery address and chosen order options. Any promotional free-shipping thresholds will be clearly displayed prior to final payment completion via Shopify Payments UK.

4. Delivery Issues and Inquiries

If your tracking information indicates your order has been delivered but you have not received it, or if your package is significantly delayed beyond the estimated 15-day window, please contact our support team immediately so we can investigate and assist you.

5. Contact Information

For any questions regarding shipping and fulfillment, please reach out to us:

• Company Name: MAXECOMERCE GROUP LTD

• Registered Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

• Email: monarchhall.uk@outlook.com

• Phone: +44 7533 936319