Terms of service

Terms of Service

Welcome to Monarch Hall (operated by MAXECOMERCE GROUP LTD). By accessing our website, purchasing products, or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before placing an order.

These terms are structured in full compliance with the UK Consumer Rights Act 2015, applicable UK e-commerce regulations, and Shopify Payments UK requirements.

1. Company Information

  • Company Name: MAXECOMERCE GROUP LTD (Trading as Monarch Hall)

  • Company Number: 16959223

  • Registered Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

  • Customer Support Email: monarchhall.uk@outlook.com

  • Customer Support Phone: +44 7533 936319

2. General Conditions and Acceptance

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products, Pricing, and Descriptions

  • All prices are displayed in British Pounds (GBP) and include applicable taxes where required by law.

  • We reserve the right to modify or discontinue products at any time without notice.

  • We make every effort to display as accurately as possible the colors, features, and details of our products. However, we cannot guarantee that your device’s display will accurately reflect the actual color of the goods.

4. Orders, Payments, and Tracking

  • Payment Processing: All online payments are securely processed through Shopify Payments UK. We accept major credit/debit cards and other supported payment methods shown at checkout.

  • Order Confirmation: Submission of an order constitutes an offer to purchase. A binding contract comes into existence only when we send you a shipping confirmation email.

  • Fulfillment and Tracking: Orders are carefully processed and dispatched. Tracking information will be sent to your registered email address within 48 hours of purchase.

5. Shipping and Delivery

  • Delivery Window: We ship to addresses across the United Kingdom. Standard delivery takes up to 15 days from the date of dispatch.

  • Risk of Loss: Ownership and risk of loss for items pass to you upon delivery of the items to the carrier. We are not responsible for delays caused by postal disruptions, customs clearances, or force majeure events, though we will assist in resolving delivery issues.

6. Cancellations, Returns, and Refunds

  • You are entitled to cancel your order and return items in accordance with our Return and Refund Policy. You have a 14-day statutory cooling-off period under UK regulations.

  • Refunds are processed back to your original payment method via Shopify Payments UK once returned items are inspected and approved.

7. Limitation of Liability

To the maximum extent permitted by UK law, MAXECOMERCE GROUP LTD shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our website or products. Our total liability to you for any claim arising from an order shall not exceed the total price paid for that specific product.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: monarchhall.uk@outlook.com

  • Phone: +44 7533 936319

  • Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ